To make a valid claim, customers must complete and submit an online claim and upload a copy of their tax invoice as proof of purchase (exceptions apply for Brother MPS arrangements). If the tax invoice is not able to be uploaded, customers must write their name and auto generated tracking claim code on the back of the tax invoice (exceptions apply for Brother MPS arrangements) and post it via mail to “Brother Cash Back Promotion” PO BOX 6246 BAULKHAM HILLS BC NSW. All claims must be registered and original valid tax invoice/receipt must be received by the Brother Cash Back team within 30 days of the purchase date.

1. When does the promotion start and finish?

To be eligible for Cash Back you must purchase a Brother eligible machine between 29th November 2019 to 31st March 2020.
 
2. How much will I get back?

Please refer to the 'Home' tab for cashback eligible amounts

3. Where do I find the serial number?

The serial number is located on the box your product came in. The serial number is 9 alpha-numeric characters long. 

The alpha numeric serial number can also be found on the back of all of the eligible printers. Please note that the serial number on the back of the machine will appear as part of a much longer code most commonly starting with e66 or e67. Only the last 9 alpha-numeric characters will need to be noted to complete the registration.

Not accepting your serial number?

Please make sure you haven’t accidently used the letter ‘o’ instead of the number ‘0’. The ‘/’ inside the ‘0’ means that it’s a number. Also, please make sure you have removed any spaces and that you are capturing the correct 9 alphanumeric characters as shown above. If you continue to experience problems please call 1300 761 785.

4. Can I make a cash back claim if I bought my product from Officeworks?

No. Officeworks are a non-participating reseller. Products purchased from this reseller are not eligible for cash back.
Eligible Retailers are Harvey Norman, The Good Guys, Joyce Mayne, Domayne and participating business to business resellers.

5. What do I need to do with my receipt/tax invoice? 

Upload a copy of their tax invoice as proof of purchase (exceptions apply for Brother MPS arrangements). If the tax invoice is not able to be uploaded, customers must write their name and auto generated tracking claim code on the back of the tax invoice (exceptions apply for Brother MPS arrangements) and post it via mail to “Brother Cash Back Promotion” PO BOX 6246 BAULKHAM HILLS BC NSW. All valid tax invoices/receipts must be received within 30 days of the purchase date.

6. When will I receive my cash back?

Please allow approximately 5 working days from receipt and validation of correct documents for your claim to be processed.

7. Who can I call if I need to speak to a person regarding my claim?

Please read through all the FAQs on this page before contacting us. If they do not answer your questions, please call 1300 761 785 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

8. Is this offer valid on all Brother Printers, Labellers and Consumables?

No. The Cash back offer is only valid on the products listed on the home page of this website.

9. Can I apply if I live outside of Australia or have purchased a Brother product abroad?

No. The offer is only open to residents of Australia who have purchased it within the country.

10. How will I know you have received my posted tax invoice?

Please allow up to two weeks from time of posting for us to process your claim. When your claim has been processed you will receive an email confirming payment or requesting more information. You can also track your claim online by using the unique code you were given when you registered.

11. If I return the product under any returns policy, must I also return the cash back?

Yes. Please email This email address is being protected from spambots. You need JavaScript enabled to view it. or call 1300 761 785.

12. What does EFT mean?

EFT stands for an Electronic Funds Transfer which simply means that the cash back will be deposited into your nominated bank account.