FAQ
To make a valid claim, customers must complete and submit an online claim, and then submit the invoice or advice of delivery via email This email address is being protected from spambots. You need JavaScript enabled to view it.. All claims must be registered and original valid tax invoice/receipt must be received by the Brother Promotions team within 30 days of the purchase date.
1. When does the promotion start and finish?
To be eligible for the Bonus Kofax Power PDF you must purchase a Brother eligible machine between 23rd March 2021 to 30th September 2021.
2. What is the model/version of the Kofax Power PDF that i will be receiving?
Kofax Power PDF 3 Standard Download (Part Number) ESN-AS09Z-W00-3.0 valued at $169 (RRP).
3. Where do I find the serial number?
The serial number is located on the box your product came in. The serial number is 9 alpha-numeric characters long.
The alpha numeric serial number can also be found on the back of all of the eligible printers. Please note that the serial number on the back of the machine will appear as part of a much longer code most commonly starting with e66 or e67. Only the last 9 alpha-numeric characters will need to be noted to complete the registration.
Not accepting your serial number?
Please make sure you haven’t accidently used the letter ‘o’ instead of the number ‘0’. The ‘/’ inside the ‘0’ means that it’s a number. Also, please make sure you have removed any spaces and that you are capturing the correct 9 alphanumeric characters as shown above. If you continue to experience problems please email This email address is being protected from spambots. You need JavaScript enabled to view it..
4. What do I need to do with my receipt/tax invoice?
Submit the invoice or advice of delivery via email This email address is being protected from spambots. You need JavaScript enabled to view it. within 30 days of the purchase date. All claims will be subject to the Promoter’s validation and verification checks.
5. When will I receive my Bonus Kofax Power PDF software?
Please allow approximately 20 business days from receipt and validation of correct documents for your claim to be processed.
6. Who can I call if I need to speak to a person regarding my claim?
Please read through all the FAQs on this page before contacting us. If they do not answer your questions, please email This email address is being protected from spambots. You need JavaScript enabled to view it..
7. Is this offer valid on all Brother Printers, Labellers and Consumables?
No. The Bonus Kofax Power PDF offer is only valid on the products listed on the home page of this website.
8. Can I apply if I live outside of Australia or have purchased a Brother product abroad?
No. The offer is only open to residents of Australia who have purchased it within the country.
9. How will I know you have received my tax invoice/proof of delivery?
Please allow up to two weeks from time of emailing for us to process your claim. When your claim has been processed you will receive an email confirming the processing and status of your claim. You can also track your claim online by using the unique code you were given when you registered.
12. If I return the product under any returns policy, must I also return the Kofax Power PDF?
Yes. Please email This email address is being protected from spambots. You need JavaScript enabled to view it..